Privacy Policy

This Privacy Policy explains how Wild Joker Casino collects, uses, stores and protects personal information when you visit the website, create an account, use our services or contact us. It also explains the choices available to players in Australia regarding their data and marketing preferences.

Trending Pokies

Burning Wins 40: Classic$$erieS

netgame

Sweet Dream Bonanza Claw 2000

clawbuster

Scratch Alpaca Bronze

bgmng

Three Nymphs

technology

Fortune Code

kagaming

Shining Hot 100

pragmaticplay

About this Privacy Policy

Wild Joker Casino respects the privacy of players and aims to handle personal information in a careful, transparent and secure way. This policy applies to information collected through the website, account services, customer support channels and related online activities. It is intended to give you a clear overview of the types of information a casino website typically handles, why that information is needed and how you can make a privacy request.

Quick links

Personal information means information that identifies you or could reasonably be linked to you. The information we handle depends on how you use the website, the services you request and the checks that may be required before an account can be opened or used. You may be able to browse some parts of the website without providing personal information, but account, payment, gaming and support functions generally require information to be collected.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, we will seek it in an appropriate way. You can withdraw consent to certain uses, such as optional marketing, as explained below. Withdrawing consent does not necessarily affect processing that is needed to provide an account service, protect the website, complete a transaction or meet a legal obligation.

This policy may be reviewed and updated from time to time to reflect changes to the website, our services, technology or applicable requirements. The current version will be made available on this page. We encourage you to check this page occasionally so that you understand how your information is handled.

Information we collect and why we use it

The information collected by a casino website can vary according to the services you use and the checks that apply to your account. We aim to collect information that is reasonably needed for a stated purpose. Common categories include the following:

Account details, such as your name, date of birth, contact information, login details and account preferences. These details help us create and administer your account, communicate with you and provide requested services.
Identity and verification information, which may include documents or information used to confirm your identity, age, location or eligibility. This helps support verification, security, responsible operation and anti-fraud checks.
Payment and transaction records, including details about deposits, withdrawals, purchases, account balances and related transaction history. Payment information is used to process transactions, investigate disputes, identify unusual activity and maintain accurate financial records.
Device and technical information, such as internet protocol address, browser type, operating system, device identifiers, language settings, access times and general interaction with the website. This information helps the website function, supports security and assists with troubleshooting and service improvement.
Cookie and similar technology data, including information about pages visited, preferences and website activity. This may be used to remember settings, maintain sessions, measure performance and understand how the website is used.
Communications and support information, including messages, questions, feedback, documents or other information you provide when contacting customer support or making a request.

We may use this information to run and maintain your account, provide website features, process transactions, respond to support requests and communicate important service information. It may also be used to verify accounts, prevent fraud, protect players and the website, detect suspicious or prohibited activity, resolve disputes and maintain accurate records.

Information may be used to meet legal, regulatory, security or record-keeping obligations that apply to an online gambling service. It may also be used for internal administration, service performance, risk management, testing, analytics and improvement of the website. Where marketing is permitted and you have made the relevant choice, contact information may be used to send promotional or informational communications. You can change your marketing preference at any time.

We do not ask players to provide information that is unrelated to the service or a reasonable operational purpose. If you do not provide information that is necessary for account management, verification, payments, security or legal compliance, some features may not be available or an account request may not be able to proceed.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help the website remember settings, keep you signed in during a session, support security, measure website performance and understand general usage. Some cookies may be necessary for core website functions, while others may support preferences, analytics or marketing.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block certain categories or receive a notification before cookies are stored. If you disable cookies, some website features may not work as intended, and account or session functions may be affected. Cookie settings can be changed at any time, subject to the technical operation of the website.

When information may be shared

Personal information may be shared where this is reasonably necessary for the purposes described in this policy. This can include sharing with service providers that help operate the website, provide technology, host systems, process payments, support customer service, assist with identity checks, maintain security or provide analytics. These providers should only receive information relevant to the services they perform.

Information may also be disclosed where needed to investigate fraud, protect the safety and security of players or the website, enforce applicable terms, respond to a valid request or resolve a dispute. Information can be shared when required or permitted by applicable obligations. If a business function is reorganised, transferred or supported by another provider, relevant information may also be handled as part of that process, subject to appropriate privacy protections.

Security and storage

Reasonable technical, organisational and administrative measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to information should be limited to people and providers who need it for legitimate operational, support, security or compliance purposes. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Information may be stored or processed using systems operated by service providers in Australia or other locations, depending on the services involved. Where information is handled by another provider, appropriate safeguards and confidentiality expectations are intended to apply. We keep information only for as long as it is reasonably needed for the purpose for which it was collected, unless a longer period is required or permitted.

When an account is closed, some records must still be kept for a period required by law or for legitimate purposes such as fraud prevention, dispute handling, financial reconciliation and security. This means that closing an account or requesting deletion will not always result in immediate removal of every record. Information that must be retained will be protected and used only for the relevant purpose.

Your privacy choices and how to contact us

Depending on the circumstances and applicable requirements, you may have privacy rights in relation to the personal information we hold about you. These rights are subject to reasonable verification and any exceptions that apply. We may need to confirm your identity before responding to a request so that information is not disclosed to the wrong person.

Access: you can ask for information about the personal information we hold about you and, where appropriate, request a copy or an explanation of how it is used.
Correction: you can ask us to correct information that is inaccurate, incomplete or out of date. You should also update account details through available account settings where possible.
Deletion: you can ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, transaction or dispute-related reasons.
Marketing consent: you can withdraw consent to optional marketing communications at any time. You may use an unsubscribe option included in a message or contact us directly. Stopping marketing does not stop essential account, security, transaction or service communications.

To exercise your data rights, ask a privacy question, withdraw consent to marketing or request access, correction or deletion of your information, contact support@wildjokercasino.wtf. Please explain your request clearly and include enough information for us to understand the account or records involved. Do not send unnecessary sensitive information in your first message. We may ask for additional details to verify your identity and protect your account.

We aim to handle privacy requests within a reasonable time. The time needed may depend on the complexity of the request, the information involved and any legal or security checks required. If we cannot complete a request in full, we will generally explain the reason, unless doing so would conflict with a legal, security or fraud-prevention requirement.

If you believe information we hold is incorrect, please tell us what needs to be changed and, where useful, provide the correct information. If you have concerns about how your personal information has been handled, you can also contact us using the same email address so that the matter can be reviewed and addressed as appropriate.